Returns & Refunds Policy
At Cristina Trápaga Beauty, we are committed to providing high-quality services and products. This Returns & Refunds Policy outlines your rights and our obligations under the Australian Consumer Law.
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1. Refunds for Services
Under the ACL, you are entitled to a refund or remedy if a service:
• Is not delivered with reasonable care and skill
• Is not fit for the purpose we agreed upon
• Is significantly different from what was described
If you believe this applies, please contact us within 48 hours so we can assess and provide the appropriate solution.
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We do not offer refunds for:
• Change of mind
• Dissatisfaction with personal preference
• Variations in colour retention or healing outcome
Cosmetic and beauty results vary per individual and cannot be guaranteed.
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2. Corrective Sessions
If an issue occurs due to technique or product failure, we may offer:
• A corrective session at no additional cost, or
• An alternative remedy, depending on the situation
This will be determined after a proper assessment.
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3. No Refunds for Healed Results
Healed results depend on:
• Skin type
• Aftercare compliance
• Medications or health conditions
• Lifestyle factors
For this reason, refunds are not provided for healed or fading results, as they are outside our control.​
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4. Deposits
• Deposits are non-refundable.
• Deposits may be transferred if the appointment is rescheduled more than 24 hours in advance.
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5. No-Show or Late Cancellation Fees
Refunds do not apply to:
• No-show fees
• Late cancellation fees
• Booking fees incurred due to policy breach
These fees compensate for time reserved exclusively for you.
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6. Adverse Reactions
If you experience an unexpected reaction:
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Contact us immediately
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Send photos of the area
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Follow all aftercare guidance
Refunds are not provided for reactions caused by:
• Failure to follow aftercare
• Pre-existing allergies or undisclosed conditions
• Use of contraindicated skincare products
However, we will always assist you professionally and ethically.
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7. Refunds for Products
We offer refunds or replacements for products only if:
• The item is faulty
• The item is damaged on arrival
• The item is unsafe to use
• The item does not match its description
To request a product refund:
• Contact us within 7 days
• Provide proof of purchase
• Provide a photo of the issue (if applicable)
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We do not accept returns on products for change of mind due to hygiene and safety standards.
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8. How to Request a Refund or Assessment
Please email:
cristinatrapagabeauty@gmail.com
Include:
• Full name
• Appointment date
• Description of the issue
• Photos (for products or treatments)
• Proof of purchase (if applicable)
We aim to respond within 3 business days.
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9. Your Rights
Nothing in this policy limits your rights under the Australian Consumer Law.
You are always entitled to a remedy when a service or product fails to meet the mandatory consumer guarantees.
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